8.5 PTHD Notes

This function lets you send a private note to the Help Desk. The function is only available in the Web version of the Spare Parts Catalogue.
All the pages in the Catalogue permit adding PTHD notes by selecting the CONTACT PTHD link in the top bar of the program pages. The selection activates the addition page.

Fig 11. Link to PTHD Note

It is necessary to key in the text, select the Note Type from the ones managed (Trouble, Improvement, Info Request) and the Return button.
The added note is private, so it can be seen by the owner and the Help Desk.

Fig 12. PTHD Note addition page

A new note is Open. Its status becomes Closed when the Help Desk answers the note. Following the answer from the PTHD to ask for further information, it is not possible to reopen the Closed note, it is necessary to send a new Note.

field	action
Note Text	Text of the note; there can be at most 1000 characters.
Note Type	List to select the type of note: Trouble, Improvement, Info Request, ....
push-button	action
	Push button to send a note to the Help Desk.
	Push button that closes the PTHD Note page

To access the notes from the PTHD, select PTHD Notes from the Tools menu. This selection activates the display of a page containing the private notes sent, answers from PTHD, public notes sent by PTHD.
The page permits filtering the notes list by type (private, public, all), status (Open, Closed) and the type of note (Trouble, Improvement, ...). For notes with a closed status, containing a reply from PTHD, it is possible to view the text of the note and of the reply.
It is only possible to delete notes of which you are the owner. The system automatically deletes them after a pre-arranged time (3 months).

field	action
	filter to view Notes on the visibility of the notes on the page, the possible settings are All, Private or Public
	filter to view Notes on the status of the notes on the page, the possible settings are All, Open or Closed
	filter to view Notes on the type of the notes on the page, the possible settings are Improvement, Trouble or Info Request.
push-button	action
	after selecting a note from the list, delete the note
	close the PTHD note page

Fig 13. Page displaying notes from PTHD